Equipment Refunds/Return Policy

Special orders are non returnable all in stock orders are returnable if  items are in the original packaging or item is defective within 10 days of your purchase with receipt or proof of purchase. All returned items are subject to a 25% restocking fee. If 25 days or more have passed since your purchase, we cannot offer you a refund or an exchange. All Fall Arrest Rope/ Life Safety Rope is non returnable as it is a life safety issue.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at

Arresting You Ltd

7459 Edgar Industrial Bend

Red Deer T4P 3Z5

1-877-909-9099

Prepaid Training Refund 

All Training that is paid for in advance is refundable if request for refund is made 48 hours before the start date of the course.  No refunds will be made if the course start date is within the 48 hour window. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment

To follow-up on the status of your return, please contact us at

Arresting You Ltd

7459 Edgar Industrial Bend

Red Deer T4P 3Z5

1-877-909-9099